Return & Refund Policy

What is Hetvee Jewels' Return Policy?

At Hetvee Jewels, we carefully inspect and pack every order before dispatch. We want you to receive your artificial jewellery in perfect condition.

We accept returns only if the product you receive is damaged, defective, or different from the product you ordered.

Important: Unboxing Video Required

To be eligible for a return or refund, you must record a continuous, unedited video while opening your package.

The video should clearly show:

  • The package from all sides before opening
  • The shipping label and order details
  • The complete opening of the package
  • The jewellery/product received
  • Any damage, defect, or difference from the product ordered

Without a valid unboxing video, we may not be able to accept a return or refund claim.

No Exchange Policy

Hetvee Jewels does not offer exchanges or size exchanges.

Once an order has been successfully placed, we are unable to exchange the product for another design, size, colour, or variant.

If you receive a damaged, defective, or incorrect product, you may contact us for a return or replacement, subject to verification.

When Can I Request a Return?

You must contact us as soon as possible after receiving your order if:

  • The product is damaged or defective.
  • You received a different product from the one you ordered.
  • Any item is missing from your order.

Please contact us with your order number, unboxing video, and clear photographs/videos of the issue.

Email: hetveejewels@gmail.com

How to Request a Return

To request a return, please email us at hetveejewels@gmail.com and provide:

  1. Your order number
  2. A complete unboxing video
  3. Clear photos/videos showing the damage or incorrect product
  4. A brief description of the issue

Our team will review your request and notify you whether the return is approved.

Return Shipping

If your return is approved because you received a damaged, defective, or incorrect product, Hetvee Jewels will provide instructions regarding the return.

Please do not send any product back without receiving return instructions from our customer support team.

Refunds

Once we receive the returned product and verify the issue, we will process the eligible refund.

Refunds will generally be made to the original payment method used for the order. The time taken for the refund to appear in your account may depend on your bank or payment provider.

Products Not Eligible for Return

Returns will not be accepted for:

  • Products that are simply unwanted or no longer required
  • Change of mind
  • Wrong size selected by the customer
  • Products damaged after delivery due to improper handling
  • Products without a valid unboxing video
  • Products that have been worn, altered, damaged, or misused by the customer
  • Orders returned without prior approval from Hetvee Jewels

Important Notice

Please inspect your package carefully at the time of delivery. We strongly recommend recording the entire unboxing process in one continuous video.

This unboxing video is required to help us verify claims relating to damaged, defective, missing, or incorrect products.

Hetvee Jewels reserves the right to determine the eligibility of a return or refund after reviewing the provided evidence.

Contact Us

For return or refund-related questions, please contact:

Hetvee Jewels
Email: hetveejewels@gmail.com

Last Updated: August 15, 2026