Shipping & Delivery Policy

At Hetvee Jewels, we aim to provide safe, reliable, and timely delivery of your artificial and American Diamond jewellery.

Every order is carefully packed and dispatched through trusted delivery partners.

What does shipping cost?

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

From time to time, we may offer free shipping on selected products, orders, or promotional campaigns.

Which couriers do you use?

We ship orders through trusted courier and logistics partners available in India.

The courier partner may vary depending on your delivery location, product availability, and serviceability.

Once your order has been shipped, you will receive tracking details through email, SMS, WhatsApp, or other available communication methods.

Do you ship across India?

Yes. Hetvee Jewels delivers across most locations in India where courier services are available.

Some remote or restricted locations may have limited delivery availability. If your location is not serviceable, we will contact you regarding your order.

Is my parcel insured?

We take reasonable precautions to ensure that your jewellery is securely packed before dispatch.

However, once the parcel has been handed over to the courier, delivery is subject to the courier company's shipping and handling procedures.

If your parcel appears damaged or tampered with at the time of delivery, please follow the instructions in the section below.

What is the delivery time?

The estimated delivery time is generally 7-10days

Delivery times may vary depending on:

  • Your delivery location
  • Product availability
  • Order processing time
  • Courier service
  • Weekends and public holidays
  • Unexpected logistics delays

For made-to-order or specially prepared products, additional processing time may be required.

The estimated delivery date is only an indication and may occasionally change due to circumstances beyond our control.

Will you keep me informed about my order?

Yes. We will keep you updated about your order wherever possible.

You may receive notifications when:

  1. Your order is confirmed.
  2. Your order is being processed.
  3. Your order has been dispatched.
  4. Your tracking information becomes available.
  5. Your order is delivered.

Once your order is shipped, you will receive tracking information so that you can monitor its delivery status.

What should I do if my parcel is damaged or opened?

Please carefully inspect your package when it is delivered.

If the package appears to be damaged, opened, tampered with, or otherwise suspicious, please:

  • Take photographs of the package before opening it.
  • Record a continuous video while opening the package.
  • Keep the packaging and shipping label safely.
  • Contact us as soon as possible at hetveejewels@gmail.com.

Important: Unboxing Video

For any claim involving a damaged, defective, missing, or incorrect product, a complete and continuous unboxing video is required.

Without an unboxing video, we may not be able to verify or approve a damage, missing-item, or incorrect-product claim.

Please do not throw away the original packaging until your issue has been resolved.

Can I pick up my order?

Currently, Hetvee Jewels primarily operates through online orders and delivery.

We do not currently offer a standard showroom pickup service unless specifically communicated by Hetvee Jewels.

What is your return and refund policy?

Hetvee Jewels follows a limited return policy.

Returns are generally accepted only when:

  • You receive a damaged or defective product; or
  • You receive a product that is different from the product you ordered.

A valid unboxing video is mandatory for such claims.

Hetvee Jewels does not offer an exchange policy.

For complete details, please refer to our Return & Refund Policy.

What are your Terms & Conditions and Privacy Policy?

For information about using our website, placing orders, payments, returns, and other conditions, please refer to our Terms & Conditions.

For information about how we collect, use, and protect your personal information, please refer to our Privacy Policy.

Contact Us

For any questions regarding shipping or delivery, please contact:

Hetvee Jewels
Email: hetveejewels@gmail.com

Last Updated: August 15, 2026