Terms & Conditions
Terms & Conditions
These Terms & Conditions form the basis for the provision of products and services through the Hetvee Jewels website and online store.
By accessing our website, browsing our products, creating an account, or placing an order, you agree to these Terms & Conditions.
About Hetvee Jewels
Hetvee Jewels is an online jewellery store offering beautifully designed American Diamond jewellery.
Our products are designed for customers who appreciate elegant, fashionable, and affordable jewellery.
We make every effort to ensure that the product descriptions, images, prices, and other information displayed on our website are accurate.
Contact Information
Hetvee Jewels
Email: hetveejewels@gmail.com
For questions regarding orders, payments, shipping, returns, or products, please contact us through the email address above.
We aim to respond to customer enquiries as soon as reasonably possible.
Website & Product Information
The products displayed on our website are intended for personal use.
Product images are provided for illustration purposes. Due to lighting, photography, screen settings, and manufacturing processes, the actual colour or appearance of a product may vary slightly from the images displayed on the website.
Small variations in artificial or American Diamond jewellery may occur and do not necessarily constitute a defect.
We reserve the right to update product descriptions, specifications, availability, and other information on our website at any time.
Placing an Order
When you place an order through our website, you are making a request to purchase the products selected in your shopping cart.
By clicking the relevant payment or order confirmation button at checkout, you confirm your order and agree to these Terms & Conditions.
After your order is successfully placed, we will send an order confirmation to the email address or contact information provided by you.
We reserve the right to cancel or refuse an order in certain circumstances, including suspected fraudulent activity, incorrect pricing, product unavailability, or inability to deliver to the provided address.
If we cancel an order after payment has been received, the eligible amount will be refunded to the original payment method.
Pricing
We reserve the right to change product prices on the website at any time.
The price applicable to your purchase is the price displayed on the website at the time you place your order.
We make reasonable efforts to ensure that all prices are accurate. However, if a pricing error occurs, we reserve the right to correct the error.
If an order has been placed at an incorrect price due to an obvious technical or pricing error, we may contact you before processing the order.
Payment
Hetvee Jewels accepts the payment methods displayed at checkout.
Depending on availability, payment options may include:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Other payment methods made available through our payment providers
All payments are processed through secure payment gateways.
For security purposes, payments may be subject to verification. If additional information is required to verify an order, we may contact you before processing or dispatching the order.
By completing a purchase, you confirm that you are authorized to use the payment method provided.
Order Confirmation
Once your order has been successfully placed, we will send an order confirmation to the email address or other contact information provided during checkout.
Please check your order confirmation carefully.
If you notice an incorrect shipping address, product, size, quantity, or other order information, contact us as soon as possible at:
We cannot guarantee that changes can be made after an order has entered the processing or shipping stage.
Shipping & Delivery
We deliver orders across India to locations that are serviceable by our courier partners.
Shipping charges, if applicable, will be displayed at checkout.
The estimated delivery time may be 7-10 days
Delivery times may vary depending on:
- Delivery location
- Product availability
- Order processing time
- Courier service
- Weekends and public holidays
- Unexpected logistics delays
Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or another available communication method.
Hetvee Jewels is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, natural events, strikes, incorrect customer addresses, or other unforeseen circumstances.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including the correct phone number and postal code.
Hetvee Jewels is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.
If an order is returned to us because the customer provided an incorrect address, refused delivery, or failed to receive the parcel, additional shipping charges may apply for re-delivery.
Damaged or Tampered Packages
Please inspect your package carefully when it is delivered.
If the package appears to be damaged, opened, or tampered with, we strongly recommend that you record the condition of the package before opening it.
You should then record a continuous, unedited video while opening the package.
Please keep the original packaging, shipping label, and all packaging materials until the issue has been resolved.
Unboxing Video Requirement
For claims involving a damaged, defective, missing, or incorrect product, a complete unboxing video is mandatory.
The video should clearly show:
- The sealed package before opening.
- The shipping label and order details.
- The complete opening of the package.
- The product received.
- The damage, defect, missing item, or difference from the ordered product.
The video must be continuous and should not be edited or interrupted.
Without a valid unboxing video, Hetvee Jewels may not be able to verify the claim and may decline the return or refund request.
Returns
Hetvee Jewels follows a limited return policy.
Returns are accepted only where the customer receives:
- A damaged product;
- A defective product; or
- A product that is different from the product ordered.
Customers must contact Hetvee Jewels as soon as possible after receiving the order.
To request a return, email:
Please include:
- Order number
- Complete unboxing video
- Clear photographs/videos of the issue
- Description of the problem
The return will be reviewed by our team before approval.
Please do not send any product back without receiving return instructions from Hetvee Jewels.
No Exchange Policy
Hetvee Jewels does not offer exchanges.
Products cannot be exchanged for another:
- Size
- Design
- Colour
- Variant
- Product
If you receive a damaged, defective, or incorrect product, we may provide an appropriate resolution after reviewing your claim.
Products Not Eligible for Return
Returns will generally not be accepted for:
- Change of mind
- Products that are no longer wanted
- Wrong size selected by the customer
- Products that have been worn or used
- Products damaged after delivery due to customer handling
- Products altered or modified by the customer
- Products without a valid unboxing video
- Products returned without prior approval
- Products damaged due to improper storage or care
This policy does not affect any rights available to consumers under applicable law.
Refunds
If a return is approved after verification, Hetvee Jewels will process the applicable refund or other appropriate resolution.
Where a refund is approved, it will generally be issued through the original payment method used for the purchase.
The time required for the refund to appear in the customer's account may depend on the bank, card issuer, UPI provider, or payment gateway.
Product Condition
Returned products must be kept in the condition in which they were received.
The product should include its original packaging and accessories where applicable.
Hetvee Jewels may refuse a return where the product has been damaged, worn, altered, or otherwise used after delivery, except where the issue itself relates to a manufacturing defect or damage that existed upon delivery.
Cancellation of Orders
If you wish to cancel an order, please contact us as soon as possible at:
We will try to accommodate cancellation requests where the order has not yet been processed or dispatched.
Once an order has been processed or dispatched, cancellation may not be possible.
Customer Responsibilities
Customers are responsible for:
- Providing accurate contact and delivery information.
- Reviewing product information before placing an order.
- Selecting the appropriate product and size where applicable.
- Inspecting the package upon delivery.
- Recording the required unboxing video for any damage or incorrect-product claim.
- Following jewellery care instructions provided with the product.
Jewellery Care
American Diamond jewellery should be handled carefully.
To maintain the appearance of your jewellery, we recommend keeping it away from:
- Water and excessive moisture
- Perfume and cosmetics
- Sweat and chemicals
- Household cleaning products
- Extreme heat
- Abrasive surfaces
Store jewellery in a dry and safe place when not in use.
Normal wear, scratches, discolouration, or damage caused by improper use or care may not be considered a product defect.
Fraud Prevention & Order Verification
For customer and business security, Hetvee Jewels may conduct reasonable verification of orders.
We may contact customers by email, phone, or other provided contact methods if additional information is required to verify an order.
We reserve the right to cancel an order where we reasonably suspect fraud, unauthorized payment, misuse of promotional offers, or other unlawful activity.
Intellectual Property
All content on the Hetvee Jewels website, including product photographs, logos, brand names, text, graphics, designs, and other materials, is owned by or licensed to Hetvee Jewels unless otherwise stated.
You may not reproduce, copy, modify, distribute, sell, or commercially use our website content without prior written permission.
Privacy
Your personal information is handled in accordance with our Privacy Policy.
We only collect and use personal information for legitimate business purposes, including processing orders, payments, delivery, customer support, fraud prevention, and improving our services.
Please refer to our Privacy Policy for more information.
Changes to These Terms
Hetvee Jewels reserves the right to update or modify these Terms & Conditions from time to time.
Any updated version will be published on our website.
Your continued use of our website after changes are published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.
Applicable Law
These Terms & Conditions are intended to apply to purchases made through Hetvee Jewels in accordance with applicable laws and regulations of India.
Nothing in these Terms & Conditions is intended to limit or exclude any consumer rights that cannot legally be excluded under applicable law.
Indian e-commerce businesses are subject to the Consumer Protection Act, 2019 and applicable Consumer Protection (E-Commerce) Rules.
Customer Complaints & Grievances
If you have a complaint, concern, or grievance regarding your order or our services, please contact us first:
Hetvee Jewels
Email: hetveejewels@gmail.com
Please include your order number and relevant details so that we can investigate and respond appropriately.
Contact Us
For questions regarding these Terms & Conditions, orders, payments, shipping, returns, or refunds, please contact:
Hetvee Jewels
Email: hetveejewels@gmail.com
Last Updated: August 15, 2026